We offer a variety of affordable support plans such as fee-based consulting services, fixed-price technical project services and monthly based ClientCare support services. Our exclusive, customized ClientCare support programs include:
- fast, reliable access to our technical team, helping to eliminate down time, reduce stress on internal resources and increase communication.
- management and prioritization of tasks to ensure critical requests are addressed efficiently.
- detailed reports of time and support engagements down to the user, issue, progress and resolution help to build internal knowledge.
- a dedicated technical expert that gets to know your team and the specific tools and processes that help you do your job better.
These and many other benefits help to make MINDBYTES a preferred choice for outsourced technology support among professional service organizations. Our service management principles deliver full accountability, transparency and client involvement throughout the relationship.
We believe the end user comes first. For some of our clients, that’s meant helping them reduce fixed costs, enhancing user satisfaction, increasing
overall productivity, and integrating platforms.
A sampling of specific services which we provide to clients are listed below:
On-Site Technology Support and System Management
MINDBYTES will maintain, manage, troubleshoot, support,
optimize performance, administer, validate back-ups, confirm virus protection,
implement software updates and manage hardware problems for your organization.
Computer Environment Audit and
A team from MINDBYTES will thoroughly audit and review
the existing environment, analyze the findings, make recommendations for
improvements and present longer-term support solutions.
New Solution Review and Recommendation
MINDBYTES will assist in the definition of your specific
requirements, research and short-list potential suppliers, review and
assess solution options, identify risks, recommend a solution and, if
desired, project manage the implementation and client acceptance phases.
Skills Assessment and Staff Training
MINDBYTES will assess the current skill level of your staff with the key
software programs, recommend a training program and then deliver or project
manage the training program to a successful conclusion.
Software Licensing Compliance and
MINDBYTES will ensure that your company is 100% compliant with all software
licensing. We will validate all registrations with the software vendors
and provide a detailed management report.
Computer Infrastructure Upgrade
MINDBYTES will advise, plan, procure (if desired), implement and ensure
the successful transition to updated software and hardware versions that
fit with your environment.
Internet Connectivity and Office
MINDBYTES will assess your office networking and internet connectivity
and then recommend and implement improvements that will reduce cost, improve
speed and reliability, enhance security, and add functionality.
provided excellent training on the software applications that I use
They are very helpful and they answer my questions in a courteous,
professional and of course timely manner.
I feel more confident with my computer system since we have started
working with MindBytes."
- Laura, Senior Assistant
Consultants have the technical skills and competencies to help our
They are knowledgeable in all facets of the
technology that we use to run our business: hardware, software,
networking, Internet connectivity, telephony and even digital printing
They have helped us in the planning of the
evolution of our
technology and made the transition and ongoing support quite painless
- Michael, Associate Partner